Job description
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.
Responsibilities:
ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS
SOLVING TECHNICAL ISSUES
FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY
MAKE ACCURATE DECISIONS
PROVIDE ACCURATE INFORMATION
Requirements:
WORKS WELL IN A TEAM ENVIRONMENT
ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE
GREAT COMPUTER SKILLS
EXCELLENT ATTENTION TO DETAIL
ABILITY TO LEARN FAST
MULTITASKING
STRONG VERBAL COMMUNICATION SKILLS
Preferred Experience:
SALESFORCE
CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS
TECH SUPPORT
MERCHANT SERVICES INDUSTRY
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Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
Call center
In-person
Office
Experience:
Call center: 1 year (Preferred)
Technical support: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: In person